Cheshire: The Auction Galleries, 40 Station Road, Heaton Mersey, Cheshire, SK4 3QT
Tel: +44 (0)161 432 1911 E-mail: capesdunn@gmail.com

Lancashire: 13 Queen Street, Lytham, Lancashire, FY8 5LQ
Tel: +44 (0)1253 796245 E-mail: capesdunn.lytham@gmail.com


Complaints Handling Procedure
  1. The following person has been appointed to deal with complaints:

    Michael Perry
    The Auction Galleries
    40 Station Road
    Heaton Mersey
    Cheshire
    SK4 3QT
    Tel: +44 (0)161 432 1911
    Email: capesdunn@gmail.com

  2. Where your complaint is initially made orally, you will be requested to send a written summary of your complaint to the above person.

  3. Upon receiving the written summary, we will contact you in writing within seven days, to acknowledge the complaint and inform you of the circumstances leading to your complaint. You will be invited to make any comments in relation to the complaint.

  4. Within twenty one days of receipt of your written summary, the above named person will write to you to inform you of the complaint and explain what action(s) have or will be taken in respect of it.